Terms & Conditions

Terms & Conditions

1.1 In order to facilitate the security, safety and comfort of all guests, the Organisers and Premises Licence Holder reserve the right to refuse admission.

1.2 Upon booking your ticket(s) you are agreeing to these Terms and Conditions. You will be emailed a Booking Confirmation. This is NOT your ticket. You will get a text/email with a 3-digit code from The Ticket Sellers which will grant you access to the festival.

1.3 No admission without a valid code.

1.4 All ticket types are non- transferrable.

1.5 When purchasing your ticket you will be asked to provide your customer details, including a contact mobile telephone number. For more information on how we use your personal data please read our Privacy Policy here.

1.6 All tickets are non-refundable unless the event is cancelled. For the avoidance of any doubt, this includes deposits or instalment payments paid towards split payment tickets.

1.7 Tickets are in the form of  a unique code and swapped for a wristband at which point the code cannot be used again.

1.8 The first code to arrive at the event will be allowed entry; any subsequent person with the same code will be denied access. Please treat your code as you would cash, the organisers accept no responsibility or liability for any inconvenience caused by the unauthorised duplication of a ticket. Do not post images of your code on social media.

1.9 Admission is at the ticket holder’s own risk. The Organisers and Premises Licence Holder will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles if the cause is due to the negligence of the ticket holder or the unforeseeable actions of other patrons or third parties.

1.10 Do not buy tickets from other third-party sources, as we cannot ensure these tickets are genuine. Invalid or duplicate codes will not be allowed entry into the festival site.

1.11 The name on your ticket must match your ID. If you purchase a ticket from a friend, you must ensure that they update the name on the ticket through The Ticket Sellers.

1.12 In the unlikely event of cancellation of the festival, only the face value of the ticket will be refunded and not the booking fee.

1.13 Wristbands removed from the wrist, tampered with, lost or missing will be rendered invalid and will not be replaced. Those without valid wristbands will be removed from the site. All wristbands issued by Pando Festival will remain the property of Pando Festival Ltd until Sunday 26th May 2019. Under 18’s wristbands need to have the name of the accompanying adult and their mobile phone number written clearly on their band on entrance.

2 GATE SEARCHES AND CONFISCATED ITEMS

2.1 Pando Festival runs a rigorous search operation at the gates, and you should expect to be searched on entry. This may include clothing/bag searches at the gates, onsite or when leaving. Please note that intimate body searches can only be carried out by the police.

2.2 Drugs dog units might be searching on gates at ANY TIMES.

2.3  Pando Festival has a No Drugs Policy regarding the possession, use or sale of illegal drugs. This includes Nitrous Oxide and all other products banned under the New Psychoactive Substances Act 2016.

2.4 Pando Festival has a zero tolerance policy regarding spray cans and marker pens.

2.5  Additional prohibited items include: knives (including locking knives); sound systems; glass bottles (EXCLUDING makeup and perfume); fireworks; explosives; BBQs; smoke and gas canisters; air horns; flares; weapons or potential weapons; laser devices; unofficial drones and UAVs; sky lanterns; paraffin lamps, candles, generators, chemical toilets (except where fixed within live in vehicles), unofficial hi-visibility clothing/tabards, open bottles of any kind of liquid that can be consumed.

2.6 This list is not exhaustive, Pando Festival reserves the right to confiscate any potentially harmful items or substances at our discretion. Please be aware that work tools, ladders, 2-way radios etc can be deemed a potential security breach and Pando Festival reserves the right to confiscate such items on entry to the car parks or festival gates. Please check your vehicle before packing and remove any items that can present a safety or security risk.

2.7 At the search and entry point, ticket holders will be given the opportunity to give up (AMNESTY) prohibited items in their possession prior to search. Once passed the Amnesty area, any person found in possession of a prohibited items  may be refused entry or evicted, and will have the item confiscated, and not returned. .

2.8 E-cigarettes are allowed. E-cigarette liquid is only allowed if it is sealed and easily identifiable. If it can’t be identified or the seal is broken, it will be confiscated.

2.9 ALL Camping stoves are prohibited, even using small, disposable gas canisters are NOT permitted. BBQ’s and Campfires are prohibited. There are food vendors catering for all needs on site. We appreciate this may not be to everyone’s liking but we are trying to control our waste stream and have very strict Fire regulations which we need to adhere to, to keep everyone safe.

2.10 Signs or materials displaying discriminatory, derogatory or offensive messages, slogans or images  are not permitted.

2.11 The Police may be attending at random intervals as a planning and operations check to make you aware and tell you to not be concerned by their presence.

3 AGE POLICY

3.1 Challenge 25 operates on all gates as well as all bars. If you have purchased an adult ticket and are fortunate enough to look under the age of the 25, you will be required to provide ID that proves your age. If you cannot provide ID that is valid and in date, you will be refused entry into the festival site.

3.2 Accepted ID includes: photographic driving license, proof of age card with PASS hologram or a passport. Photocopies will not be accepted.

3.3 Teens are the responsibility of their appointed adult at all times whilst at the festival. Whilst we do not expect older children and teenagers to be with their parent or guardian at all times, we do expect them to camp together, and for the child/teenager to know the location of their adult, and have means of contacting them, or agreed meeting points. Well-behaved children/teenagers are most welcome at Pando Festival, however, we will take action to return teenagers who are considered to be intoxicated, displaying antisocial behaviour or felt to be vulnerable, to their adults, who will be informed that failure to monitor the behaviour and activities of their teens will result in both their and their teen’s eviction from site.

3.4 Unaccompanied teens (aged 13-17) will be refused entry at the gates. Accompanying adults must be 30 years old or over, must have completed the online booking form and have bought the teen ticket in advance. Teens must be accompanied by an adult on each occasion they enter and leave the festival.

3.5 Any unaccompanied child (aged 12 years and under) who is not able to locate or contact their adult will be treated as a found child and accompanied to welfare/security.

3.6 Any unaccompanied teen found on site who is unable to identify or locate an appointed adult over the age of 30 years onsite will be removed to the Event Control tent, where collection from site will be arranged.

3.7 A parent/guardian aged 30 or over can accompany a maximum of 2 teens.

3.8 Only persons aged 18 or over on their first day of attending Pando Festival may enter the festival using an Adult ticket. Any person under the age of 18 who has purchased an Adult ticket rather than a Child ticket will be refused entry into the festival.

3.9. Any person aged 18 or over who has purchased a Child ticket rather than an Adult ticket will be refused entry into the festival.

3.10 ID checks will be carried out at the entry gates for anyone who looks under 18 years old.

3.11 Child ticket holders can only enter the festival with the parent/guardian who purchased their tickets, who is then responsible for them throughout the event. Each parent/guardian may accompany 3 children.

4 GENERAL

4.1 The artist and performer line-up and all billed attractions are subject to change at any time without notice.

4.2 Strictly no trading or other commercial activity by any ticket holder will be allowed on the festival site without the organiser’s prior written consent.

4.3 Pando Festival accepts no responsibility for goods or services purchased from third party traders.

4.4 As a condition of sale, the ticket holder consents to being filmed, photographed and recorded for television, feature films, radio, webcast and other public broadcast and/or for any video/DVD or by onsite CCTV cameras and recordings for safety and security purposes.

4.5 Tickets cannot be used as part of any marketing, media or sales promotion whether commercial or non-commercial without prior written permission of the event organisers.

4.6 There is no alcohol that you can bring on site. The event has a licensed bar and will be charging reasonable prices. Plastic or glass bottles of spirits are not allowed onsite and will be confiscated. The licence states that no glass is to be brought onto site for safety reasons. No opened bottles can be brought on to site – you can bring sealed plastic bottles of water or soft drinks. Any opened bottles will be confiscated on entry to the festival.

4.7 If you are arriving in a live-in vehicle you must let us know asap, please be aware that we will not allow in any sort of unsealed container of liquid.

4.8 In accordance with Smoke Free Regulations, the tented arenas and other areas of the festival are designated No Smoking areas (this includes e-cigarettes). Failure to comply with these regulations and event signage may result in ejection.

4.9 If you are caught urinating or defecating in places other than a toilet, you run the risk of immediate ejection from the festival site.

4.10 Please use bins and recycling points provided.

4.11 The burning of plastics, bedding, tents, furniture is not permitted anywhere on the site and could result in criminal charges being brought against anyone caught doing so.

4.12 Pando is for lovely people to come and have 2 days of pure fun and escapism. Anti-social behaviour will not be tolerated and anyone found acting in such a way will be immediately ejected without refund.

4.13 Strictly no animals (with the exception of assistance dogs) will be allowed on the site.

4.14 Warning: exposure to loud and excessive music may be damaging to your hearing.

4.15 Pyrotechnics, lasers, smoke machines, strobe lighting and special effects may take place during some performances.

4.16 Parents are reminded that some areas of the festival, especially immediately in front of the stages, are inappropriate for children.

4.17 Pando reserves the right to add to or amend these Terms from time to time. Amendments will take effect when posted on the Pando website www.pandofestival.co.uk. Please check the FAQ’s section regularly for changes and to ensure you have up to date information as you are bound by these terms and conditions. If you purchase a ticket after any amendment to these Terms, you agree to be bound by the updated version of these Terms.

5 DRUGS POLICY, POLICING, DANGERS AND SAFETY

Please read below for further information on the three areas we have highlighted as key points that many people should be fully aware of before experimenting with drugs; the severe dangers of drug misuse, effects of polydrug use (including prescription drugs) and increased strength of Ecstasy / MDMA.

DRUGS CAN AND DO KILL

We really don’t want to go down the route of being a school teacher or take the approach of just say no. That doesn’t work. The truth is that many people experiment with drugs on a regular basis with no severe consequences, but every person is different, every day a different day, every drug a new composition and new combination, and because of this, and many other contributing factors, drugs do kill.

Always know what you are taking and the likely effects it will have on you, especially if mixed with other substances and make sure you are with friends and know what each other are taking, where it came from and the key factor of all, pace yourself. Respect yourself, your surroundings and most importantly, your body.

INCREASED STRENGTH OF DRUGS ON THE MARKET:

Ecstasy deaths are approaching the highest they have ever been. In a 2015 report from the European Monitoring Centre for Drugs and Drug Addiction (EMCDDA), findings show a “recent resurgence in use of MDMA in Europe and increased availability of high-strength MDMA tablets and powders”. In 2005, pills contained around 80MG of MDMA. Now, the average sits at around 150MG, but new pills popping up have tested upwards of 250MG.

A recent study has also suggested that women should be particularly careful when trying Ecstasy as they are more likely to end up in emergency rooms than men. One theory suggests the effects may be due to the way the drug interacts with the body’s chemistry and how oestrogen, the female hormone, impairs cells’ ability to release water, meaning that women are particularly at risk from the effects.

A lot of drugs have come on the market in recent months that are incredibly pure, which doesn’t necessarily mean they are ‘safer’ or good for you… They should be approached with caution and researched thoroughly. Always pace yourself, stay with friends, and do not mix substances. The crush-dab-wait campaign from The Loop is a really helpful approach: http://wearetheloop.co.uk/crushdabwait

DANGERS OF POLYDRUG (MULTIPLE DRUG) USE:

Using more than one drug at a time is known as polydrug use. Polyuse intensifies the effects of any individual drug and makes them more dangerous. For example, mixing stimulants, such as ecstasy and cocaine, can increase the high, but also the risk of heart attack.

Combining substances can not only have fatal effects on the body but can also affect the mind by severely depleting serotonin levels in the brain, which can spark issues such as depression and anxiety.

Mixing alcohol and other substances is probably the most common form of polydrug use, as many people don’t think of alcohol as a ‘drug’. Alcohol can, however, have a big impact on the way many substances affect you. Some of the time this involves it enhancing the effects of the other drug, but with many substances, alcohol can create a dangerous, potentially fatal, chemical reaction.

The more drugs that are used simultaneously, the greater the risk is. Do not mix substances. Make sure you are fully aware of all the dangers and side effects that could be caused. ALWAYS make sure your friends are aware of what you are taking and that someone is with you at all times.

MISUSE OF PRESCRIPTION DRUGS:

Just because a drug has been prescribed by a doctor it does not mean it is safe for use in any other way then one instructed by the physician. The most common prescription drugs to be misused include sleeping tablets or tranquilisers (benzos), anabolic steroids, painkillers and treatments for mental disorders.

Benzos – Valium, Xanex, Tamazepam

The drug group benzodiazepine, (‘benzos’) are primarily misused to come down from other drugs such as ecstasy or speed (amphetamines). It is a highly dangerous combination as the tranquillisers can be ‘numbing’ and when taken with alcohol the combined depressant effects can easily cause fatal overdose by inhibiting breathing or slowing down vital organs.

MORE INFORMATION:

  1. https://www.addictioncenter.com/addiction/polydrug...

  2. http://www.drinkaware.co.uk/check-the-facts/health...

  3. https://www.acast.com/saywhytodrugs/

  4. http://www.themix.org.uk/drink-and-drugs/drugs-and...

READ ON FOR COMMON FORMS OF POLYDRUG USE:

ALCOHOL & COCAINE

This combination results in the formation of an entirely new chemical in the body — cocaethylene. In other words, when cocaine is broken down in a body that is also intoxicated with alcohol, the long-lasting chemical cocaethylene forms instead of the usual cocaine products.

DANGERS:

  • Cocaethylene is associated with liver damage, seizures and immune system damage.

  • The risk of immediate death is approximately 20 times higher from cocaethylene than cocaine.

  • Tests show that levels of cocaine in the blood can increase as much as 30%. This increases the strain on the cardiovascular system.

  • Increases in violent behavior and suicidality have been reported when cocaine and alcohol are used together.

ALCOHOL & ECSTASY

Alcohol may moderate the high you get from Ecstasy, and you may not feel as strong an effect as usual. But then it is likely that you will feel much worse when you come down off these drugs.

DANGERS:

  • Both Ecstasy and alcohol cause dehydration which can increase one’s chances of heatstroke when dancing in a hot environment for hours

  • There is a greater strain on a person’s liver and kidneys, which may lead to nausea and vomiting.

  • Both drugs cause an impairment of a person’s judgement. Risky and dangerous decisions and actions may result.

ALCOHOL & OTHER STIMULANTS

Alcohol abuse may be combined with Ritalin, Adderall, methamphetamine or amphetamine. Some diet pills, over the counter cold remedies and even strong energy drinks, can also be dangerous.

DANGERS:

  • As with cocaine, these stimulants can obscure the sedating effects of alcohol, enabling a person to get dangerously drunk without fully realising it. The user may try to drive, which is dangerous to both yourself and others nearby.

  • As with Ecstasy, overheating is more likely to occur which can lead to organ damage.

  • A person abusing this combination may lose their inhibitions but be irritable and aggressive. Emotions may run out of control. The results can be disastrous.

http://www.drinkaware.co.uk/check-the-facts/health-effects-of-alcohol/effects-on-the-body/alcohol-and-illegal-drugs

http://prescription-drug.addictionblog.org/mixing-...

6 MEDIA POLICY

6.1 Filming and Photography is allowed throughout the public site for personal use, we ask you do it respectfully and to observe data protection law. Photography and filming for commercial purposes can only be undertaken with the prior written approval from Pando Festival.

6.2 Anyone using cameras or filming equipment (including all mobile devices) are expected to be courteous to their fellow festival attendees and ask permission before taking any up close shots.

6.3 Please do not hold up your phones / tablets etc… for the entirety of a set, this is pretty annoying for the people behind you and we guarantee you will enjoy it so much more through your own eyes rather than a tiny little screen! And DO NOT bring selfie sticks.

6.4 Strictly no filming or photography is allowed in camping, or around children unless issued with a specific photo or media pass, (or they are your own children!) Across the rest of the public site, permission from a parent or guardian needs to be granted before photographing any children.

6.5 If you are found to be using films / photos to make a profit onsite, your equipment may be confiscated and you run the risk of being ejected from the festival immediately.

6.6 Photographs taken at Pando cannot be included in any sponsored programme or in any form of advertising without specific approval.

6.7 Photography is restricted or prohibited in certain areas: family camping, children’s areas, welfare and medical areas, security and police compounds and all backstage areas.

6.8 By entering the festival site you agree to grant the Festival permission to use your image in any publicity, marketing or promotional materials.

If you have any questions regarding the points above or any photos from previous years that you’d like to share, please get in touch with team@pandofestival.co.uk

7 CAR PARKING

7.1 If you have bought a car park ticket your code will be emailed to you.

7.2 Your parking pass will be given to you and must be fixed to your windscreen on arrival.

7.3 Failure to display your car park pass may incur charges at the gate for a new pass.

7.4 Vehicles are parked entirely at owners risk but security will be onsite assisting with parking, please follow their instructions.

7.5 Car parking is not pre-designated and will be allocated on arrival at our discretion, if you intend to leave the event early please advise security on arrival.

7.6 Any vehicle left on site past the 27th May 2019 will be removed and scrapped unless otherwise agreed. All reasonable efforts will be made by Pando to locate the owner to remove the vehicle before this takes place.

10.8 Pando Festival accepts no liability for costs incurred in the process of removal and disposal of vehicles. If a vehicle is stored beyond 27th May 2019, to facilitate collection any associated costs will be passed on to the legal owner.

8 CAMPING

8.1 All bookings for Camping including any pre-pitched camping tickets are free but need to be requested through the ticket sellers and can only be used when accompanied with a valid festival entry ticket

8.2 Pre-pitched camping payment is to be made in full in advance at the price advertised at www.pandofestival.co.uk at the time of booking.

8.3 Festival Entry tickets must be booked separately.

8.4 It is your responsibility to check that the accommodation and equipment provided corresponds to your pre-pitched booking and to notify a member of the Camplight staff if anything is missing / faulty / incorrect at the time of check in.

8.5 You must vacate your accommodation by 18.00 on Sunday 26th May 2019.

8.6 You must follow the Camplight check out procedure when departing. A member of staff will check your accommodation and any damaged or missing items will be identified. Damage, theft or breakage may result in part or full payment for replacement or repair costs as set by Pando/Camplight

8.7 Neither Camplight/Pando or the event will be held responsible for any loss or damages incurred by the use or misuse of the Camplight accommodation you have rented, howsoever caused.

8.8 You must not bring or use cooking or other gas appliances of any kind inside your accommodation or anywhere at the event. You must  not use naked flames.

8.9 Neither Camplight or the event will be held responsible in the case of theft of personal items, injury or death.

8.10 Camplight bookings are non-refundable.

9 LOST PROPERTY

9.1 Lost and Found property is being managed on site at the Event Control area. Please report all lost items here as soon as you can to a steward, security guard or member of the team and check here before leaving site to be reunited with your property if found during the event. All found property should be handed in to security/stewards who will ensure they are kept safe..

9.2 After leaving site any lost items need to be reported ASAP by email to team@pandofestival.co.uk with contact details. If these have been found you will be contacted to arrange payment for postage to be reunited with your items, with costs starting at £10 per item to cover postage, packaging and recorded delivery.

9.3 Any found items will be passed on to Pandos Charity CALM. All items will be donated to charity or disposed of safely/securely. All reasonable efforts will be made to reunite the lost item with its owner before this takes place.

If you have any queries on any of the above terms and conditions please get in touch with us directly via team@pandofestival.co.uk

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